Shipping policy

At Tufting Box, we are committed to providing you with a satisfactory and fast shopping experience. Here is our shipping policy:

Order Processing from Monday to Friday, all orders placed before 12:00 PM are packaged and shipped the same day. If you place your order after 12:00 PM, it will be shipped on the next business day. Orders placed on weekends will be shipped on the following Monday.

Shipment Tracking Once your order is shipped, you will receive a tracking code via email. We will keep you informed of shipping updates until you receive your package.

Delivery Time Our warehouse is in Spain (Barcelona), and we ship to all European Union countries. The estimated delivery time may vary depending on the destination country and is as follows:

  • Austria: 3-4 business days
  • Belgium: 1-2 business days
  • Bulgaria: 5-6 business days
  • Croatia: 5-6 business days
  • Czech Republic: 4-5 business days
  • Denmark: 4-5 business days
  • Germany: 2-3 business days
  • Estonia: 5-6 business days
  • Finland: 5-6 business days
  • France: 4-5 business days
  • Georgia: 6-7 business days
  • Greece: 7-8 business days
  • Hungary: 5-6 business days
  • Ireland: 5-6 business days
  • Italy: 4-6 business days
  • Latvia: 5-6 business days
  • Lithuania: 5-6 business days
  • Luxembourg: 2-3 business days
  • Netherlands: 1-2 business days
  • Norway: 6-8 business days
  • Poland: 6-7 business days
  • Portugal: 4-5 business days
  • Romania: 5-6 business days
  • Slovakia: 4-5 business days
  • Slovenia: 4-5 business days
  • Spain: 4-5 business days
  • Sweden: 3-4 business days
  • Switzerland: 5-7 business days
  • United Kingdom: 20-30 business days

Shipping Costs

Our shipping rates are based on order value, weight, and destination country. During the checkout process, select your country to find out the shipping cost.

The countries that are included in the free shipping promotion for purchases of €100 or more are: Spain, Portugal, France, Germany, Belgium, Luxembourg, Holland, Austria, Italy, Poland, Czech Republic, Hungary, Denmark, Slovakia, Slovenia.

Customers Outside the European Union: For our customers outside the European Union, such as the United Kingdom, Norway, Switzerland, and other countries, import duties and taxes may apply.

However, at Tufting Box, we strive to provide tax-free shopping for our non-EU customers. Please note that tax rates vary depending on the value of the products and the customs regulations of each country. It's important to note that if you choose not to pay import taxes and reject the package, no refund will be issued for your order. Each country has different regulations regarding import taxes, so we cannot provide precise information on the taxes that may apply. We recommend checking your country's import regulations and limits to avoid surprises.

At Tufting Box, we aim to provide you with a reliable and transparent shipping service. If you have any questions about the status of your order or delivery, please don't hesitate to contact our customer service team.

We appreciate your trust in us and hope you enjoy your shopping experience at Tufting Box!